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Job Title: Fellows Lake Operations Manager
Department: Fellows Lake, LLC
Supervisor: Fellows Lake Operations Director
Indirect Supervisor: Watershed Executive Director
Schedule: Full-Time.
- March 1 October 31: Fellows Lake is open from sunrise to sunset. Must be available evenings, weekends and some Holidays.
- November 1 – March 1: Schedule is Monday through Friday.
FLSA Classification: Regular, Full Time, Hourly, Non-Exempt
Benefits: Generous benefits package included.
Application Deadline: December 13, 2024
Start Date: Mid-January 2025.
About Watershed
Watershed Committee of the Ozarks, (dba Watershed) was formed in 1984 to help protect and improve the water supplies of Springfield and Greene County through education and effective management of the region’s watersheds. Watershed formed Fellows Lake, LLC in 2021 and began managing the dock and store at Fellows Lake as an opportunity to connect lake goers to our mission and the area’s main water supply source, Fellows Lake.
Overview
Watershed is seeking a manager for Fellows Lake Marina located just north of Springfield, Missouri. The Marina has 30 slips with a covered area for launching canoes and kayaks. Boat slips are available to lease to the public. Fishing supplies, snacks, and drinks are available at a small store.
The Fellows Lake Operations Manager is responsible for administrative and supervisory position in directing and coordinating the activities at the Marina and related facilities. They will provide a high level of customer service, important stewardship information about the resource and assist in supervising a dock crew of 5-7 staff. The Operations Manager must be versatile in all aspects of the Marina Operations. This person will assume the duties of the Operations Director in his/her absence.
General Duties and Responsibilities
- Responsible for conducting daily business at the Marina and store with visitors and slip holders, these duties are to be carried out while maintaining an exceptionally high degree of safety, aesthetic appeal and customer satisfaction.
- Daily duties include taking reservations, renting watercraft, selling retail items, responsible for cash transactions, operating a POS system, daily reporting as needed, as well as delegating tasks as necessary.
- Develop and cultivate good personal relations with neighboring residents while relating in a business-like manner in Marina policy matters.
- Maintain a professional relationship with all agencies, contractors, vendors, and customers. Respond to resolve disputes consistent with Watersheds values.
- Stimulate boating interests by informing visitors of special relevant events, marina rental information and answering recreational questions.
- Provide supervision and direction to the Marina store, including maintaining weekly inventory counts and ordering merchandise as needed while meeting retail budgets.
- Ensure and take appropriate action for the proper maintenance of all marina property, equipment, grounds, facilities, and docks.
- Recruit, train, schedule and supervise Fellows Lake part-time, seasonal employees.
- Understand and comply with government regulations and laws pertaining to marina operations and handle all aspects of governmental reporting and compliance including but not limited to Governmental Agencies, DNR, OSHA, EPA, and Corp of Engineers.
- Any other duties assigned by the Director of Operations.
Job Qualifications
Education & Experience:
- Minimum two-year college degree preferred.
- Two years’ previous experience in marina or harbor management or equivalent experience in a related field preferred.
- Certified Marina Manager (CMM) certification preferred but not required.
- Captain’s License preferred but not required.
- Must pass background check.
Knowledge, Skills, and Abilities
- Thorough knowledge of general boat handling, mooring, and docking practices applicable to the operation and use of Marina facilities.
- Knowledge of modern office methods, equipment and procedures. Experience with point of sales software/equipment for retail environments.
- Standard safety precautions and first aid procedures.
- Special personal qualities or ability to relate to and/or read Marina customers in such a way to enhance their boating experience, while also enforcing Marina policy.
- Experience of boat handling, seamanship, and navigation of watercraft both motorized and non-motorized. Boaters Certification Card preferred if applicable
- Knowledge of federal, state, and local regulation pertaining to marina operations and pleasure craft is desired.
- Must be able to swim and have a valid Missouri Driver’s License and proof of insurance.
- Physical ability to board and un-board boats dozens of times per day.
- Able to tolerate a variety of weather conditions and spend a copious amount of time outside.
- Occasional kneeling/ stooping/ grasping for boat cleaning interior and exterior.
- The ability to walk on slippery, steep, wobbly or rocky terrain.
- Physical ability to lift/carry up to 30 pounds.
- Basic understanding of mechanical systems.
- Ability to work evenings, weekends, holidays and overtime
General skills
- General accounting knowledge and basic understanding of financial statements.
- Ability to communicate professionally and effectively with employees, customers, tenants, vendors, and government personnel.
- Ability to make independent decisions and determine appropriate course of action.
- Strong ability to develop partnerships with internal clients/others.
- Good presentation, facilitation and computer skills.
- Excellent interpersonal and communication skills.
- Self-starter, ability work independently to achieve goals and targets.
- Ability to organize and prioritize work.
- Ability to work in a team environment to achieve team, department and corporate goals.
- Ability to collaborate effectively with internal and external customers.
- Good computer skills including proficiency in Microsoft Office.
- Exceptional Customer Service Skills.