The Watershed Committee is hiring an Operations Manager for Fellows Lake Marina.
The Watershed Committee of the Ozarks (WCO) is a not-for-profit organization whose mission is to sustain and improve the water resources of Springfield and Greene County through education and effective management of the region’s watersheds. The WCO operates the Watershed Center at Valley Water Mill Park to protect water resources through education, demonstration, and recreation. In March, 2021 WCO will take over operations of Fellows Lake Marina and the surrounding 20 acre Miller Park.
We are seeking an Operations Manager for Fellows Lake Marina located just north of Springfield, Missouri. The new Fellows Lake Marina constructed in March of 2021 replaces the existing marina. The new Marina will have 30 slips with a covered area for launching canoes and kayaks. Boat slips, boats, and dry storage are available to rent/lease to the public. Fishing supplies, snacks, and drinks are available at a small store. Fellows is an 860 acre lake created in 1955 by the impoundment of the Little Sac River. It is the main source of drinking water for Springfield. Fellows Lake has a family friendly atmosphere with a 40 hp maximum boat motor limit. Sport fishing opportunities include bass, crappie, walleye, and muskie. A new mountain bike trail system is expected to bring new visitors to the park, and the Miller Park Master Plan outlines upgrading amenities, recreational opportunities, and educational opportunities.
The main duty of our Manager is to work closely with the Watershed Committee of the Ozarks to create an all around great experience for visitors by providing the highest level of customer service and important stewardship information about the resource. He or she will also perform both administrative and supervisory roles such as planning, coordinating, promoting, and managing the daily operations, facilities, and employees of the marina, our seasonal and transient boaters, and our community. A successful candidate will spend their time shaping the work environment, setting strategy, allocating resources, developing staff, building the organization, and overseeing operations.
Essential Duties and Responsibilities
• Lead day-to-day operations and management of all marina operations to ensure quality, prompt, courteous, and safe services to all slip owners and customers
• Ensure and take appropriate action for the proper maintenance of all marina property, equipment, grounds, facilities, and docks
• Understand and comply with government regulations and laws pertaining to marina operations and handle all aspects of governmental reporting and compliance including but not limited to Govern-mental Agencies, DNR, OSHA, EPA, and Corp of Engineers
• Develop marina policy, procedure and safety manuals and ensure these are updated, communicated, and enforced
• Maintain a professional relationship with all agencies, contractors, vendors, and customers. Respond to and resolve disputes consistent with WCO values
• Work with Watershed Center Coordinator to implement education and outreach activities
• Lead in developing a constituency of Lake Lovers through strategic communication—gathering con-tact information is vital
• Provide support for variety of special events
• Assist in developing and maintaining Fellows Lake Marina website
• Engage in traditional marketing as necessary
• Effectively manage both wet and dry slip leasing, waiting lists, facilities, and guest relations
• Establish, execute and enforce vessel hauling and launching procedures for dry storage vessels
• Train and develop a team of seasonal dock attendants and office staff
• Use computer software to manage reservations, profiles, and folios
• Recruit, train, schedule, and supervise all employees and/or contract labor either directly or via assistant manager, including disciplinary actions and terminations when appropriate
• Monitor employee hours and overtime
• Develop and update training manuals and procedures
• Provide for training of employees in the safe use of marina equipment and all functions related to their respective positions. This includes the training in emergency procedures and operation of emergency equipment
• Oversee profit centers including Slips & Storage and Store using a Point of Sale system such as Square
• Work with WCO Director and Business Manager to create an annual operating budget and monitor actual versus projected budget figures on a monthly basis. Investigate negative deviations and set/monitor objectives to correct
• Approve all purchases, invoices, and check requests
• Manage budgets, inventory control, and generally accepted accounting principles of business
Education & Experience:
• Minimum two year college degree preferred
• Two years previous experience in marina or harbor management or equivalent experience in a related field
• Knowledge of Point of Sale system preferred
• Captain’s License preferred, but not required
Technical skills and physical requirements:
• Must be able to swim
• Knowledge of dock construction and repair
• Able to tolerate a variety of weather and spend a lot of time outdoors
• Knowledge of boat handling, seamanship, and navigation of watercraft
• Knowledge of federal, state, and local regulations pertaining to marina operations and pleasure craft is desired
• Boating experience in and around boats (basic knowledge of how to operate a boat)
• Ability to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.)
• Physical ability to lift / carry up to 30 lbs.
• Physical ability to board and un-board boats dozens of times per day
• Physical ability to clean boats often using handle mounted brush
• Occasional kneeling / stooping to clean interior of boat compartments
• Vision adequate to read / manipulate handheld computer tablets in bright sunlight
• General accounting knowledge and basic understanding of financial statements
• Ability to communicate professionally and effectively with employees, customers, tenants, vendors, and government personnel
• Ability to make independent decisions and determine appropriate course of action
• Strong ability to develop partnerships with internal clients/others
• Good presentation, facilitation, and computer skills
• Excellent interpersonal and communication skills
• Self-starter, ability work independently to achieve goals and targets
• Ability to organize and prioritize work
• Ability to work in a team environment to achieve team and corporate goals
• Ability to collaborate effectively with internal and external customers
• Sufficient financial background to understand and interpret financial reports
• Good computer skills including proficiency in Microsoft Office. WCO utilizes QuickBooks soft-ware
• Exceptional Customer Service Skills
Operations Manager Hours, Schedule and Compensation
The expected start date is January 4th, 2021. The Operations Manager will, on average, work a 40-hour work week. The Operations Manager beginning salary range is $37,000-40,000 commensurate with experience. Benefit package includes health, vision and dental insurance, company 401K match, two weeks vacation and accruing sick time, and company cell phone.
Approximate Hiring Timeline
December 11, 2020: Applications Due
December 14-18, 2020 : Interview Process
January 4, 2021: Preferred Start Date
Please send the following application materials to Mike Kromrey, Watershed Committee of the Ozarks Director (firstname.lastname@example.org) by December 11, 2020:
1. One-page cover letter
3. Two academic and/or professional letters of recommendation.
Watershed Committee of the Ozarks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watershed Committee of the Ozarks makes hiring decisions based solely on qualifications, merit, and business needs at the time.
The Watershed Committee of the Ozarks is an equal opportunity employer, and recognizes that just as a
healthy ecosystem depends on biodiversity, a healthy human society depends on cultural and social diversity. We are committed to expanding the conversation on land ethics by acting to achieve a rich diversity of
staff, board, volunteers, members, supporters, and those we seek to engage with our programming. We
encourage applicants to address this foundation goal in their application materials.